Check if FTP port 21 is blocked

The files are transferred from your local computer to the hosting server via FTP (File Transfer Protocol). By default, port 21 is used by FTP. Sometimes your ISP (Internet Service company) limits the FTP port, and sometimes your web hosting company changes it.

You can telnet the default FTP port 21 to see if it’s being blocked.

Windows OS
Click on Start >> Run OR use a shortcut key Windows + r & type cmd. Hit Enter/Ok & it will open the MS-DOS prompt of your local machine. Usually known as command prompt. Perform a telnet onto port 21 for your domain name.

telnet mydomain.com 21

Linux OS
Open your terminal (the way you have MS-DOS prompt, in linux it is terminal) and perform the command as below to telnet your domain on port 21.

telnet mydomain.com 21

MAC OS
MAC has the terminal the same way you have it for linux. Command to telnet is the same.
telnet mydomain.com 21

When performing a telnet from any of the OS, if the connection is established, you will get output something as below.
220———- Welcome to Pure-FTPd [privsep] [TLS] ———-
220-You are user number 13 of 50 allowed.
220-Local time is now 11:29. Server port: 21.
220 You will be disconnected after 15 minutes of inactivity.

This means FTP port is enabled and service is working. You should be able to upload the files now. If telnet fails, contact your web hosting provider. FTP service is available with all web hosting services at hostvento Internet Services.

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