cPanel error message: "Your IP address has changed"

This article describes a problem that may occur when you use cPanel, and how to resolve it.

Problem

The following error message displays on the login page when you attempt to browse a page in cPanel:
“Your IP address has changed. Please log in again”

Cause

This problem occurs when either of the following scenarios occurs:

• You (or someone else) tries to log in to cPanel using the same account, from two separate devices, at the same time.
• Your Internet Service Provider (ISP) assigns you a new IP address while you are logged in to cPanel.

Resolution

To resolve this problem, simply log back in to cPanel on the device you are using.

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