How to cancel a product or service on the Customer Portal

This article describes how to cancel a product or service for your account using the Hostvento Hosting Customer Portal.Table of Contents

• Cancelling a product or service
• After cancellation
• A few words about cancellation
  • Technical issues
  • Non-technical issues
  • Suggestions

Cancelling a product or service

You can cancel a product or service associated with your account at any time. Before you submit a cancellation request, please review our billing policy.

To cancel a product or service, follow these steps:

1. Log in to the Customer Portal.If you do not know how to log in to the Customer Portal, please see this article.
2. On the menu bar, click SERVICES and then click MY SERVICES:
3. Under My Products & Services, locate the product or service you want to cancel, and then click Manage:
   
4. In the left sidebar, underActions, click Request Cancellation:
   
5. On the cancellation page, please provide a primary reason for canceling the product or service. You can add any additional comments in the text box.
6. In the Cancellation Type list box, select whether you want the cancellation to be immediate, or occur at the end of the billing period.
   For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.
7. Select the I have read the above warnings and understand my data will be deleted when my cancellation request is processed check box.
8. Click Request Cancellation.

After cancellation

For immediate cancellations, Hostvento Hosting does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save before an immediate cancellation.

You get a 14-day grace period after canceling at the conclusion of the billing period, during which you can either back up your data to a secure location or reactivate your account if you decide to change your mind. All data is deleted and the account is closed at the conclusion of the 14-day grace period.

Also, if you cancel a hosting account that uses Hostvento Hosting for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

A few words about cancellation

We value you as a customer!

Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with the Hostvento Hosting Guru Crew before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we recommend that you contact Sales before you submit a cancellation request. We will do our best to address your concerns.

Suggestions

Please utilize the Customer Portal’s Suggestion Box to submit any feedback, issues, or suggestions you would like to share with management. (Please be aware that technical concerns reported through the Suggestion Box are not eligible for our attention.)

Visit for more

Hostvento Best Hosting Company

Best Hosting Company

Shared Hosting Company