How to manage account passwords in WHM

This article describes how to manage passwords for accounts in WebHost Manager (WHM).Table of Contents

• Modifying a password
• Forcing a password change

Modifying a password

You can change a customer’s password yourself. This may be necessary, for example, if they forget their password and are unable to log in. Alternatively, if the account has been compromised, you should change the password as soon as possible to prevent any further fraudulent logins.

To change a customer’s password, follow these steps:

1. Log in to WebHost Manager.If you do not know how to log in to your WebHost Manager account, please see this article.
2. In the search box at the upper left of the WebHost Manager screen, start typing password, and then click Password Modification when it becomes visible:
3. On the Password Modification page, click the radio button next to the account you want to modify.
   If the account is not visible, start typing the user name or domain of the account in the search box until it appears in the list.
4. In the New Password text box, type the new password.
   Alternatively, you can click Generate and WebHost Manager generates a random, strong password for you.
5. In the Confirm Password text box, retype the new password.
6. Select the Enable Digest Authentication check box if the account uses WebDisk with Windows.
7. Click Change Password. The new password takes effect immediately.

Forcing a password change

You can force customers to change their password the next time they log in. To do this, follow these steps:

1. Log in to WebHost Manager.If you do not know how to log in to your WebHost Manager account, please see this article.
2. In the search box at the upper left of the WebHost Manager screen, start typing password, and then click Force Password Change when it becomes visible:
3. Locate the account, select the corresponding Forced? check box, and then click Submit.
4. The next time the customer logs in to cPanel, he or she must change the password.