Ordering process in the Customer Portal

This article provides information about the ordering process at Hostvento Hosting.Table of Contents

• Account activation
• Billing cycles
• Anti-fraud measures
• Coupons
• International transactions
• Still have questions about the ordering process?

Account activation

Because of the large amount of fraudulent orders we receive, all orders go through a strict screening process. We try to activate all new accounts within 24 hours, but the turn-around time is usually much quicker—about 15 minutes if the order passes our fraud check. If you do not receive your Welcome e-mail after 24 hours, check your e-mail application’s Spam or bulk mail folder. If you still cannot find your Welcome e-mail, please submit a support ticket on the Hostvento Hosting Customer Portal at https://www.hostvento.com/

Please note that although account setup takes 24 hours or less, DNS propagation changes for your domain usually take an additional 24 hours to complete. For more information, please see this article.

Billing cycles

You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period. We offer significant discounts when you pre-pay for a package.

All pre-paid accounts are covered by our 30-day money-back guarantee for the full amount.

Anti-fraud measures

Every order is put through a fraud detection service during the checkout process to help us get rid of fraudulent transactions. This service occasionally marks a transaction as possibly fraudulent. We will request verification of your identity and payment method if this happens to you. This can entail requesting a copy of your credit card or a copy of a legitimate identity card.

Detecting fraudulent transactions helps us keep costs down and prevent malicious actors from using our servers. If you are concerned about sending us personal information, you can view our Better Business Bureau profile as a reference of our trustworthiness and accountability.

Coupons

Coupons are only valid for the first billing cycle. We have priced our services competitively, and we are unable to maintain the introductory price listed on our site for a number of reasons, including software licensing costs, server maintenance, and the level of support we offer.

International transactions

We accept payment by major credit cards or PayPal from countries outside of the United States.

Additionally, the Hostvento Hosting web site and Hostvento Hosting Customer Portal can display prices in different currencies. Our web site uses your IP address to determine which currency to use. To display prices in a different currency, you can use the Currency list box at the bottom of any page. (If you are logged in to the Customer Portal, select the currency flag at the top of any page to change the active currency).

All transactions are billed in US dollars. The exchange rate listed on the Hostvento Hosting site is for your convenience to help you estimate prices in your own currency. All transactions involving foreign credit cards are subject to the credit card company’s fees and exchange rates.

Still have questions about the ordering process?

You can use Live Chat on our website or call us with any other questions or concerns you may have about the ordering process. We look forward to serving you as a customer!

Also Read

MySQL user privileges on shared servers

Does Hostvento Hosting support HIPAA-compliant hosting?

How to change an account’s billing cycle