How To Fix The ‘Ticket ID Not Found Error’ In WHMCS?

Are you using WHMCS to test your ticketing system? This problem typically manifests itself as follows: I recently set up an email in WHMCS, but I can’t see the message appear as a ticket request. All of the problems are shown in the email import log that WHMCS offers.

Resolving The Ticket ID Not Found Error:

If you have any issues with the ticketing system, you must go to the Utilities >> Logs >> Ticket Mail Import Log in order to view any of the specific errors.

Here you will be able to view the error : ‘Ticket ID Not Found’

You have sent an email message using your admin email account if this problem occurs. Only ticket replies should be anticipated from admin email accounts. To ensure that your message appears as intended, consider sending an email using a different email address, like one of your customers may have done.