What to Do When Account Creation Status Shows Failed

What does this mean?

When you buy hosting, a billing system such as WHMCS talks to the server. The billing system sends a message that says, "make a new account." If the server says no or does not answer, the billing system shows Account Creation Status: failed. Your hosting is not set up yet.

Do not panic. The order is not lost. The fix is often small.

Common causes

• The domain name already exists as an account on the server.
• The package name in the billing system does not match the package name in WHM. They must be spelled the same.
• The server is full or has no free IP address for the account.
• The billing system cannot connect to the server. A wrong password, a wrong server address or a firewall can cause this.
• The username chosen is too long, is already in use or has strange symbols.
• The server is busy, being updated or is down.

If you are a customer

1. Log in to the client area at https://secure.hostvento.com/clientarea.php.
2. Open the Services menu and click My Services.
3. Look at the status of your order. It may say Pending.
4. Wait a few minutes, then refresh the page.
5. If it is still not active, open a ticket at https://secure.hostvento.com/submitticket.php.
6. Give your order number and domain name in the ticket.

If you run your own billing system

1. Open the failed order in the billing admin area.
2. Read the error text. It usually says what went wrong.
3. Check Servers in the billing settings. Click Test Connection.
4. Compare the package name with the name in WHM List Packages.
5. Search the domain in WHM List Accounts to see if it already exists.
6. Fix the problem and click Create on the service page to try again.

Quick recap

• Failed means the billing system could not make the account on the server.
• Common causes are package name mismatch, duplicate domain or no connection.
• Customers should wait a little, then open a support ticket.
• Admins should read the error and test the server connection.