Create and Submit a Support Ticket

What is a support ticket?

A ticket is a message to the support team. Each one gets its own number. This helps the team keep track of your problem until it is solved. It is like taking a number at a bakery counter.

Before you start

Gather these things. They help support fix your issue faster.

• Your domain name, if the problem is about a website.
• What you were trying to do.
• The exact error message, if you saw one.
• A screenshot of the problem. A screenshot is a picture of your screen.

Steps

1. Open https://secure.hostvento.com/clientarea.php and log in.
2. Click the Support menu.

   

3. Click Open Ticket. You can also go straight to the ticket page.
4. Choose the right department. For example, pick the one for technical help or billing, depending on your problem.
5. Check that your name and email are correct.
6. Type a short subject. Example: "Email not sending on mydomain.com".
7. If the form has a list of related services, pick the one with the problem.
8. Describe the problem in the message box. Write what happened, when it began, and what you already tried.
9. Click Attach Files or Choose File if you want to add a screenshot.
10. Click Submit.

You will see a ticket number. A confirmation email is also sent to you.

Checking your ticket later

1. Log in to the client area.
2. Click Support and then My Tickets.

   

3. Click the ticket to read replies or add more details.

   

Quick recap

• Log in and go to Support then Open Ticket.
• Choose a department and write a clear subject.
• Describe the problem and attach a screenshot if useful.
• Click Submit and note your ticket number.

  

• Follow up under My Tickets.