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Restore Files and Databases from an R1Soft Backup

This guide explains how R1Soft backups work and how to get your files or database back from one.

Databases2 min read13 steps8 screenshots

What is R1Soft?

R1Soft is a backup tool used by some hosting companies. It copies your server's data again and again, all day long. Each copy is called a recovery point. Think of a recovery point as a photo of your files at one moment in time.

A backup is a spare copy of your data. If you delete something by mistake, you can bring it back from the spare copy.

Tip: Not every plan includes R1Soft. Ask Hostvento support if it is on your plan. Your access details are usually in your welcome email.

Before you start

  • Know which files or database you need back.
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  • Know roughly when they last worked well. This helps you pick the right recovery point.
  • Take a fresh backup of your site as it is now. A restore can replace newer files.
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Restore files

  1. Log in to the R1Soft backup page. Use the link and login from your welcome email, or ask support.
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  2. Find your server or account in the list.
  3. Open the list of Recovery Points.
  4. Pick the date from before the problem started.
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  5. Browse the folders. Tick the files or folders you want back.
  6. Choose to restore to the original place, or to a different folder.
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  7. Start the restore and wait until it says it is finished.
Tip: Restoring to a different folder is safer. You can then look at the files first and copy over only what you need.

Restore a database

A database is where your website keeps its content, such as posts, users and orders. MySQL is a common kind of database. R1Soft saves database files as part of the server copy.

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  1. Open your recovery points as shown above.
  2. Pick the date you want.
  3. Look for the MySQL data folder. It is often found at /var/lib/mysql.
  4. Choose your database folder only. Do not pick the whole folder.
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  5. Restore it to a safe, temporary folder.
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  6. Ask Hostvento support to move it into place. They can also import it for you.

Warning: Copying database files over a working database can break it. Take a backup of the current database first.

If you cannot log in

Many shared hosting customers cannot reach R1Soft themselves. In that case, open a ticket. Tell support the name of your site, what you lost and the date you want. You can open a support ticket here.

Quick recap

  • R1Soft keeps many recovery points, like photos of your data over time.
  • Back up your current site before you restore anything.
  • Pick a recovery point from before the problem began.
  • Restore to a separate folder first when you can.
  • For databases, restore the one database folder and ask support for help.