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Change Your Softaculous Email Settings

Softaculous can send you emails about your installs. This guide shows how to choose which emails you get and where they go.

Softaculous2 min read12 steps

What are Softaculous emails?

Softaculous is a tool in cPanel that installs website apps such as WordPress. cPanel is the control panel where you manage your hosting. Softaculous can send you a message when you install an app, take a backup, or update an app. These are called notifications.

Sometimes you get too many emails. Sometimes you want them sent to a different address. You can change both in the settings.

Steps

  1. Log in to your Hostvento client area at https://secure.hostvento.com/clientarea.php.
  2. Open Services and choose your hosting plan.
  3. Click the button to log in to cPanel.
  4. Find the Softaculous Apps Installer section. Open it.
  5. Look for a gear icon or a Settings link near the top right. Click it.
  6. Open the Email Settings area. The exact name can differ a little between versions.
  7. Type the email address where you want messages sent. Use an address you check often.
  8. Choose which events should send an email. These can include new installs, backups and updates. Tick the ones you want. Untick the ones you do not want.
  9. Click Save or Save Settings.
Tip: Do not use an email address that lives on the same website you are managing. If that site has a problem, you may not get the message. A free mail address from another company is safer.

How to check it works

  1. Make a small change that triggers an email, such as a backup.
  2. Wait a few minutes.
  3. Look in your inbox. Also look in your spam folder.

Spam is a folder for junk or suspicious mail. Good mail sometimes lands there by mistake. If you find a Softaculous email there, mark it as Not spam.

If nothing arrives

  • Check the address for spelling mistakes.
  • Check that the events you need are ticked.
  • Check that your own mailbox is not full.
  • Open a support ticket at https://secure.hostvento.com/submitticket.php and tell us what you tried.

Not every plan has the same Softaculous features. Ask Hostvento support if you cannot find a setting.

Quick recap

  • Open cPanel and then Softaculous Apps Installer.
  • Go to the settings and find the email options.
  • Set your email address and choose which events to be told about.
  • Save, then test with a small action.
  • Check spam if the emails do not show up.