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How to Convert JetBackup Backups to cPanel Format

This guide explains how an admin can change a JetBackup backup into a cPanel backup file. It needs root access, so it is meant for VPS and dedicated server owners.

Backups and Migration2 min read11 steps

What do these words mean?

Root access means you are the main administrator of the server. You can change anything, so be careful.

JetBackup is a backup tool made by another company. It stores backups in its own way. cPanel format is a backup file (a cpmove or backup archive) that cPanel and WHM can restore. Converting helps when you move to a server that does not use JetBackup.

Ask Hostvento support whether JetBackup is on your plan.

The easy way: download a cPanel-style backup

Many JetBackup versions can make a downloadable account backup in a cPanel-compatible form. Exact names change between versions, so look for these words instead of guessing.

  1. Log in to WHM as root.
  2. Search for JetBackup in the WHM search box and open it.
  3. Go to the backups or restore area. Find the account you need.
  4. Choose the backup date you want.
  5. Look for a download option for the full account. Choose a cPanel-compatible type if offered.
  6. Wait for the file to be built. Then download it.

Using the file on a new server

  1. Upload the backup file to the new server. A common place is /home.
  2. In WHM, search for Transfer or Restore a cPanel Account and use it, if your version has it.
  3. Or restore from the command line. Replace the file name with yours:
/scripts/restorepkg /home/cpmove-username.tar.gz

This command restores one account from a backup file.

  1. Wait for it to finish. Read the last lines for errors.
  2. Open the site and check that it works.
Tip: The file must be named the way cPanel expects. Rename it only if the restore tool asks for it.

Warnings

  • Take a backup of the target server first.
  • Restoring an account with the same username as an existing one can overwrite it.
  • Check free disk space first. A big backup needs room to unpack.

If you do not have root access or feel unsure, open a ticket at https://secure.hostvento.com/submitticket.php.

Quick recap

  • You need root access.
  • JetBackup stores backups in its own way.
  • Use its download option to get a cPanel-compatible account file.
  • Restore the file with WHM or restorepkg.
  • Back up first and ask support if unsure.