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How to Set Email Routing in Plesk

This guide shows you how to choose where the mail for your domain is delivered when you use Plesk.

Email2 min read14 steps2 screenshots

What is Plesk?

Plesk is a control panel. A control panel is a web page for managing your hosting, like a dashboard. Ask Hostvento support if you are not sure your plan uses Plesk.

What is email routing?

Email routing decides where your domain's mail goes. Think of a post office that must know the right house for each letter. In Plesk you can choose to keep the mail on this server, or send it to a different mail service.

The mail service your domain uses is set in DNS with MX records. DNS is like a phone book for the internet. An MX record names the mail server for your domain. Plesk routing should match those records.

Warning

A wrong choice can stop mail from arriving. Write down your current setting before you change it.

Steps

  1. Log in to your client area at https://secure.hostvento.com/clientarea.php and open Plesk.
  2. Click Domains in the left menu.
  3. Click the name of your domain.
  4. Click Mail.
  5. Click the Mail Settings tab.
  6. Click your domain name in the list.
  7. Look for the section that sets how mail is handled for the domain. It may be called Mail service or have a box such as Activate mail service on this domain.
  8. To keep mail on this server, leave the mail service activated.
  9. To send mail to another service, turn the mail service off for this domain. Then update your MX records to point to the other provider.
  10. Click OK or Apply.

Menu names can differ between Plesk versions. Look near the mail settings if you do not see these exact words.

Update the MX record

  1. Go back to the domain page and click DNS Settings.
  2. Find the MX lines.
  3. Edit them to match your mail provider. The provider tells you the right values.
  4. Click OK.

DNS changes can take several hours to spread across the internet.

Tip: After the change, send a test email from another service to your domain address. Then send one back. If one does not arrive, check the MX values again.

If you get stuck, open a ticket at https://secure.hostvento.com/submitticket.php.

Quick recap

  • Email routing decides where your domain's mail goes.
  • In Plesk, open Domains, your domain, then Mail and Mail Settings.
    Screenshot: In Plesk, open Domains , your domain, then Mail and Mail Settings .
    Screenshot: In Plesk, open Domains , your domain, then Mail and Mail Settings .
  • Keep the mail service on for local mail, or turn it off for an outside provider.
  • Make the MX records match, then send test mails.