Set Up an Automatic Reply in cPanel

What is an autoresponder?

An autoresponder is an automatic reply. You write the message once. The server then sends it to everyone who writes to you. It is like a sign on a shop door that says "Back on Monday". People use it for holidays, for "we got your message" notes, or for sales info.

Steps

1. Log in to cPanel.
2. Open Autoresponders in the Email section.
3. Click Add Autoresponder.

   

   

4. Choose the Character Set. The default, utf-8, is fine for most languages.
5. Choose the Interval. This is the number of hours to wait before replying to the same sender again. It stops the server from sending the same reply again and again. A value of 8 to 24 is common.
6. In Email, type the name of the mailbox that will send the reply, and choose the domain.
7. In From, type the name people will see, such as "Anna from Example Shop".
8. In Subject, type a short title. You can use %subject% to repeat the sender's own subject.
9. Tick HTML only if you want fonts and links.
10. Type your message in the Body box.
11. Under Start, choose Immediately or Custom to pick a date and time.

    

12. Under Stop, choose Never or Custom for the end date and time.
13. Click Create/Modify.

Example message

Hello,

Thank you for your email. I am away until 15 June.
I will reply when I am back.

Best wishes,
Anna

Test it

1. Send an email to the address from another account.
2. Wait a minute or two.
3. Check that the automatic reply arrives. Look in the spam folder too.

Edit or delete it

1. Go back to Autoresponders.
2. Find the row in the list.
3. Click Edit to change it, or Delete to remove it.

Quick recap

• An autoresponder sends an automatic reply.
• Open Autoresponders then Add Autoresponder.
• Fill in the mailbox, sender name, subject, body and dates.
• Test it, and delete it when it is not needed.