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Set Up a Default Email Address in cPanel

This guide shows how to choose what happens to emails sent to addresses that do not exist on your domain.

Email2 min read10 steps3 screenshots

What is a default address?

A default address is also called a catch-all. Imagine a mailbox at the front door that takes any letter with a wrong name. If someone writes to typo@yourdomain.com and no such mailbox exists, the default address decides what happens. cPanel is the control panel for your hosting.

The default can send the mail to a real mailbox, forward it, or reject it. Rejecting is usually the safest choice. A catch-all can fill up with spam.

Warning: A catch-all may collect a lot of junk mail. Think before you turn it on.

Steps

  1. Log in to cPanel from your client area or with the link in your welcome email.
  2. In the Email section, click Default Address. On some versions it is named Default Address Settings.
    Screenshot: In the Email section, click Default Address . On some versions it is named Default Address
  3. Choose your domain from the list at the top.
  4. Pick one of the options:
    • Forward to email address sends the mail to an address you type.
    • Forward to system account sends it to the main account mailbox.
    • Discard with error to sender (recommended) rejects the mail and tells the sender it failed.
    • Discard drops the mail without a message.
  5. If you chose to forward, type the address or account name.
  6. If you chose to reject, you may type a short error message, such as "No such address here".
  7. Click Change.
  8. You will see a message that the default address was changed.

Test it

  1. From another email account, send a message to a made-up address on your domain.
    Screenshot: From another email account, send a message to a made-up address on your domain.
  2. Check that it goes where you chose, or that you get a rejection notice.
Tip: Choose the reject option to keep spam low. Use a normal forwarder for important names instead.

Quick recap

  • The default address handles mail sent to unknown names.
  • Find it under Email, then Default Address.
  • Forward, reject or discard the mail.
    Screenshot: Forward, reject or discard the mail.
  • Rejecting is the safest choice.