Webmail Is Not Working: What to Do

What is webmail?

Webmail lets you read and send email in a web browser. You do not need a mail program. Think of it like using a site to check your post. If it fails, the cause is often small and easy to fix.

Check these things in order

1. Check your internet. Open another website. If it does not load, your connection is the problem.
2. Check the web address. Make sure there is no spelling mistake. Your welcome email shows the right address.
3. Check your user name. It is usually your full email address, like name@yourdomain.com.
4. Check your password. Type it slowly. Make sure Caps Lock is off. Passwords are case sensitive, so capital letters matter.
5. Try another browser such as Chrome or Firefox. Or open a private window.
6. Clear the browser cache and cookies. The cache is a store of saved page parts. Old ones can break pages. In your browser settings, find Clear browsing data.
7. Turn off browser add-ons for a minute. Ad blockers can break webmail pages.
8. Try from another device or network, such as your phone on mobile data. This shows if your own network is blocking it.

If the login fails

1. Log in to your client area.
2. Open your hosting service and go to the control panel.
3. Find Email Accounts.
4. Reset the password of that mailbox.
5. Try webmail again with the new password.

Other possible causes

• The mailbox is full. A full mailbox can cause errors. Delete old mail or ask for more space.
• Your domain name has expired or its DNS is wrong. DNS is the internet phone book for domains. Check your domain in the client area.
• Too many wrong password tries can block your IP address for a while. Wait some time, then try again.

Still stuck?

Open a ticket on the support page. Tell us the email address, the exact error text, and what you have tried.

Quick recap

• Check internet, address, user name and password.
• Try another browser and clear the cache.
• Reset the mailbox password if needed.
• Contact support with the exact error.