Change an FTP account password in Webuzo

Why change an FTP password?

FTP is a way to send files between your computer and your website. Each FTP account has a username and a password. The password is like a house key. Change it if you forgot it, if a worker left your team, or if you think someone else knows it.

Webuzo is a control panel. It is a web page where you manage your hosting. Ask Hostvento support if it is part of your plan.

Steps

1. Log in to your Webuzo panel.

   

2. Open FTP Accounts. Use the search box and type "FTP" if you cannot find it.
3. Find the account in the list.
4. Click the Edit icon beside it.
5. Type the new password in the Password box. Some versions ask you to type it twice.
6. Click Save or Update.
7. Wait for the green success message.
8. Open your FTP program, such as FileZilla.
9. Edit the saved connection and enter the new password.
10. Connect to test it.

How to make a strong password

• Use at least 12 characters.
• Mix capital letters, small letters, numbers and symbols.
• Do not use your name, birthday or the word "password".

  

• Use a different password for each account.
• A password manager can store them for you.

If the new password does not work

1. Type it again by hand. Do not paste it with extra spaces.
2. Check that the FTP program saved the new password.
3. Confirm the username is correct.
4. If it still fails, open a support ticket.

Never send your password in a ticket or by email. You can also check your services in the client area.

Quick recap

• Open FTP Accounts in Webuzo.
• Edit the account and type a new password.

  

• Save it.
• Update the password in your FTP program.
• Use a long, strong password.