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Fix the Ubuntu Software Center Not Loading

Step-by-step fixes when Ubuntu Software opens slowly, shows a blank window or does not open.

Fixing Errors1 min read8 screenshots

Try the solutions in this order.

Solution 1: Check the internet connection

Software Center needs the internet. Check the network:

nmcli dev status
Checking the network connection status

The device should be connected. Test with ping -c 3 ubuntu.com.

Solution 2: Restart the computer

reboot
Rebooting the system

Solution 3: Update the system

sudo apt update && sudo apt upgrade -y
Updating and upgrading the system

Solution 4: Clean up unused packages

sudo apt autoremove && sudo apt clean
Removing unused dependencies and cleaning the cache

Solution 5: Fix broken dependencies

sudo apt install --fix-broken -y
Fixing the broken dependencies

Solution 6: Restart GNOME Software

gnome-software --quit && gnome-software
Restarting GNOME Software

You can also clear its cache:

rm -rf ~/.cache/gnome-software

Solution 7: Reinstall GNOME Software

sudo apt purge gnome-software && sudo apt install gnome-software -y
Purging GNOME Software
Reinstalling GNOME Software

On current Ubuntu versions the app store is the App Center (a snap named snap-store). If it fails, refresh or reinstall it:

sudo snap refresh snap-store
sudo snap remove snap-store && sudo snap install snap-store

Still not working

  • Make sure there is free disk space: df -h.
  • Check that snapd runs: systemctl status snapd.
  • Install software from the terminal with apt or snap instead of the app.

Quick recap

  • Check the network, update, fix dependencies, then restart or reinstall the app.