See Emails Hostvento Sent You

What is the client area?

The client area is your personal account page with Hostvento. You can manage services, domains, invoices and support tickets there. It also keeps a record of the emails the system sent to you.

Why look there?

• You cannot find the welcome email that has your login details.
• An invoice reminder went to your spam folder.
• You want to confirm that an email was really sent.

Steps

1. Go to https://secure.hostvento.com/clientarea.php.
2. Type your email address and password.
3. Click Login.
4. Click your name or the account menu near the top right of the page.
5. Look for an item named Email History or Emails.
6. A list of emails opens. Each row shows a date and a subject.
7. Click a subject to read the full email.

The menu label can change if the client area is updated. If you cannot find it, look under the account or Support menus. You can also ask support for help.

If the email is not in the list

1. Check the address on your account. Click your name and open Edit Account Details or a similar page. A typo here means emails go to the wrong place.
2. Check the spam and junk folders in your own mailbox.
3. Add Hostvento's sending address to your safe senders list.
4. Wait a few minutes. Emails can arrive late.

Still stuck? Open a support ticket and say which email you are missing.

Quick recap

• The client area stores a copy of emails Hostvento sent.
• Log in and open the account menu.
• Choose Email History or a similar item.
• Click a subject to read it.
• Check your account email address and spam folder if something is missing.