What is an invoice?
An invoice is a bill. It lists what you bought, the amount, and the date it must be paid. Hostvento creates one when you order a service and again when it is time to renew.
Steps
- Go to https://secure.hostvento.com/clientarea.php.
- Log in with your email address and password.
- Open the Billing menu.
- Click My Invoices.
- You will see a table of your invoices. It shows the number, the dates, the total and the status.
- Click an invoice number to open the full invoice.
On the home page of the client area there may also be a box that shows unpaid invoices.
What each status means
| Status | Meaning |
|---|---|
| Paid | The bill is settled. Nothing more to do. |
| Unpaid | The bill is waiting for payment. |
| Overdue | The due date has passed and the bill is still open. |
| Cancelled | The bill was cancelled and no longer needs payment. |
| Refunded | The money was returned to you. |
| Payment Pending | A payment was started but is not confirmed yet. |
Your list may use slightly different words. If you do not understand a status, ask support.
Download or print an invoice
- Open the invoice.
- Look for a Download or Print button.
- Click it and save the file.
Tip: Pay unpaid invoices before the due date. Late payment can lead to a service being suspended. A suspended service is paused until you pay. Check your invoice and welcome email for the exact dates.
Paid but still shows unpaid?
- Wait a short while. Some payments take time to confirm.
- Refresh the page.
- Open a support ticket and give the invoice number and proof of payment.
Quick recap
- Log in and open Billing, then My Invoices.
- The status column tells you if an invoice is paid.
- Click an invoice to see details.
- Contact support if a paid invoice still shows unpaid.