What is an invoice?
An invoice is a bill. It lists what you are paying for, the amount and the due date. Hostvento sends you one when you order a service or when a renewal comes up.
The payment methods you can use depend on what Hostvento offers for your account. You will see the real choices on the payment page.
Steps
- Go to https://secure.hostvento.com/clientarea.php.
- Log in with your email address and password.
- Open the Billing menu.
- Click My Invoices.
- Find the invoice with the status Unpaid.
- Click the invoice number to open it.
- Check the items and the total. Make sure they are right.
- Find the payment method box, usually near the top or bottom of the invoice.
- Pick a payment method from the list.
- Click Pay Now.
- Follow the screens of the payment method you picked. For a card you enter the card details. For a service like PayPal you sign in to that service.
- Wait for the confirmation page.
Check that it worked
- Go back to Billing, then My Invoices.
- The invoice should show Paid.
- You should get a payment email as well.
Tip: Do not click Back or close the page while a payment is working. This can cause a double charge or a stuck payment.
If the payment fails
- Check your card details for typing mistakes.
- Make sure your account has enough money.
- Try another payment method.
- Wait a short time. Some payments take a while to confirm.
- If money left your account but the invoice is still unpaid, open a support ticket. Give the invoice number and proof of payment.
Why pay on time?
Late payments can cause a service to be paused. A paused service stops working until you pay. Check your invoice and email for the exact dates.
Quick recap
- Open Billing, then My Invoices.
- Click the unpaid invoice.
- Choose a payment method and click Pay Now.
- Confirm the invoice shows Paid.
- Contact support if a payment goes wrong.