What is the blank page problem?
People call it the "white screen of death". Your page loads, but nothing shows. No words, no error. It is like a TV that is on but shows no picture.
The cause is usually a PHP error. PHP is the language WordPress is written in. When PHP breaks, WordPress can hide the error and show a blank page. Common causes are a bad plugin, a bad theme, or not enough memory.
Step 1: Turn on error messages
You need WordPress to tell you what is wrong.
- Log in to your client area at https://secure.hostvento.com/clientarea.php and open your hosting service.
- Open File Manager in your control panel.
- Go to the folder that holds your site. It is often called
public_html. - Find the file
wp-config.phpand open it with the editor. - Find the line that says
define( 'WP_DEBUG', false );. - Change
falsetotrueand save the file. - Reload your site. You should now see an error message.
The message usually names a plugin or theme file. That is your clue.
Step 2: Switch off all plugins
A plugin is an add-on that gives WordPress extra features. A faulty one is the top cause of white screens.
- In File Manager, open
wp-content. - Right-click the
pluginsfolder and choose Rename. - Rename it to
plugins-old. - Reload your site.
If the site comes back, one plugin is the problem. Rename the folder back to plugins. Then rename each plugin folder inside it, one at a time, until the site breaks again. That plugin is the culprit.
Step 3: Switch to a default theme
A theme controls how your site looks. If plugins are not the cause, try this.
- Open
wp-content/themes. - Rename your active theme folder, for example to
mytheme-old. - WordPress will fall back to a default theme if one is installed.
- Reload your site.
Step 4: Raise the memory limit
- Open
wp-config.phpagain. - Add this line above the text "That's all, stop editing":
define( 'WP_MEMORY_LIMIT', '256M' );
This lets WordPress use more memory. Save and reload.
Quick recap
- A blank page means a hidden PHP error.
- Turn on WP_DEBUG to see the error.
- Rename the plugins folder to test plugins.
- Try a default theme and a higher memory limit.
- Always take a backup first.