Change a User Account Password in WHM

Why change a password in WHM?

WHM is the control panel for the whole server. cPanel is the control panel for one hosting account. A customer may forget their password. Or you may need to lock out someone who should not have access. In WHM you can set a new password without knowing the old one.

What makes a strong password?

• At least 12 characters.
• A mix of big letters, small letters, numbers and symbols.
• Not a name, a birthday or a simple word.

WHM has a Password Generator button that makes one for you.

Steps

1. Log in to WHM. The address is usually your server's IP address or host name followed by :2087.
2. Type Password Modification in the search box at the top of the left menu.
3. Click Password Modification. It is in the Account Functions section.

   

4. Choose the account from the drop-down list.
5. Type the new password in the password box. Type it again in the second box.
6. Click Password Generator if you want WHM to make a strong one. Copy it before you continue.
7. Click Change Your Password (the button name may be slightly different in your version).
8. WHM shows a message when the change is done.
9. Tell the account owner their new password in a safe way.

Good to know

• This changes the cPanel login password for that account.
• It may also change FTP and other logins that use the main password. FTP is a way to upload files.
• It does not change email account passwords. Those are set inside cPanel.
• It does not change your Hostvento client area password. Change that inside the client area at https://secure.hostvento.com/clientarea.php.

Warning: If the customer uses the old password in apps, such as a website script or an FTP program, those apps stop working until they get the new password.

Quick recap

• Search WHM for Password Modification.

  

  

• Pick the account and type a strong new password.
• Save the change.
• Share the password safely.