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How to Modify a cPanel Account in WHM

This guide shows you how to change an account's username, domain, email, package and other details in WHM.

WHM2 min read11 steps9 screenshots

What can you change?

A cPanel account is a hosting space with its own login. In WHM, Modify an Account lets you change many details of it. You can change:

  • The username (the login name).
  • The main domain name of the account.
  • The contact email.
  • The package, which is the set of limits.
  • The theme, which is the look of cPanel.
  • Limits like disk space and email accounts.
  • The owner of the account, for root users.
    Screenshot: The owner of the account, for root users.
    Screenshot: The owner of the account, for root users.
    Screenshot: The owner of the account, for root users.

Before you start

  • Take a backup of the account. Changes to the username or domain can break sites and emails.
  • Tell the owner what you will change.

Steps

  1. Log in to WHM.
  2. Type Modify an Account in the search box.
    Screenshot: Type Modify an Account in the search box.
  3. Open it. It is under Account Functions.
  4. Select the account from the list, or start typing the domain or username.
    Screenshot: Select the account from the list, or start typing the domain or username.
  5. Click Modify.
  6. Find the field you want to change.
  7. Type the new value.
  8. Scroll down and click Save.

WHM shows a report of what it changed.

Changing the username

You can tick the option to change the username. The username can only have letters and numbers, and has a maximum length. After this change:

  • The home folder name may change.
  • Database names that start with the old name may not be renamed. Check your site settings.
  • The owner must use the new name to log in.
Warning: Changing the main domain can break the website and its email. Make sure the new domain points to your server first.

Changing the package or limits

Choose a new package in the Package list. Then save. You can also type custom limits for this one account. Custom limits are not tied to the package.

Screenshot: Choose a new package in the Package list. Then save. You can also type custom limits for t

After changes

  1. Open the website to check it loads.
  2. Log in to cPanel with the new details if you changed them.
    Screenshot: Log in to cPanel with the new details if you changed them.
    Screenshot: Log in to cPanel with the new details if you changed them.
  3. Send a test email.

Quick recap

  • Modify an Account changes username, domain, email, package and limits.
    Screenshot: Modify an Account changes username, domain, email, package and limits.
  • Back up first.
  • Be careful with username and domain changes.
  • Test the site and email after saving.